Product Type
Condition
Binding
Collectible Attributes
Seller Location
Seller Rating
Published by Profile Books, 2012
ISBN 10: 1781251118ISBN 13: 9781781251119
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: used. These are tough times for all of usbut it is still possible to defy gravity and create massively successful new ventures, turn-round lumbering giants, and go for growth. The secret lies in not just satisfying customers but in amazing and delighting them.Most companies plod along doing things as everyone always has. So there are huge opportunities for people trying to break the mold, even in old-fashioned businesses like banking or insurance. Of course it happens all the time in the digital world, but it can happen anywhereso long as you turn your customers into fans. When that happens your customerswho will sing your praises when your competitors customers are complainingbecome your greatest allies in marketing and sales. Then you can really go for growth.But to amaze and delight your customers and clients isnt easy, and it requires constant work and innovation. This book is generously scattered with examples and case studies drawn from Vernon Hills own experience and shows how it is to be done.Vernon Hill was the founder of the hugely successful Commerce Bank in the United States and Metro Bank in the United Kingdom. He is one of only a handful of chief executives ever to be a member of the Forbes 20/20 club: to have stayed in the same job for over two decades paying more than 20 percent returns every year.
Published by Profile Books, 2012
ISBN 10: 1781251118ISBN 13: 9781781251119
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Softcover. Condition: New. 0. These are tough times for all of usbut it is still possible to defy gravity and create massively successful new ventures, turn-round lumbering giants, and go for growth. The secret lies in not just satisfying customers but in amazing and delighting them.Most companies plod along doing things as everyone always has. So there are huge opportunities for people trying to break the mold, even in old-fashioned businesses like banking or insurance. Of course it happens all the time in the digital world, but it can happen anywhereso long as you turn your customers into fans. When that happens your customerswho will sing your praises when your competitors customers are complainingbecome your greatest allies in marketing and sales. Then you can really go for growth.But to amaze and delight your customers and clients isnt easy, and it requires constant work and innovation. This book is generously scattered with examples and case studies drawn from Vernon Hills own experience and shows how it is to be done.Vernon Hill was the founder of the hugely successful Commerce Bank in the United States and Metro Bank in the United Kingdom. He is one of only a handful of chief executives ever to be a member of the Forbes 20/20 club: to have stayed in the same job for over two decades paying more than 20 percent returns every year.
Published by IPS - Profile Books, 2012
ISBN 10: 1781251118ISBN 13: 9781781251119
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by Profile Books, 2012
ISBN 10: 1781251118ISBN 13: 9781781251119
Seller: The Book Spot, Sioux Falls, SD, U.S.A.
Book
Paperback. Condition: New.
Published by IPS - Profile Books, 2012
ISBN 10: 1781251118ISBN 13: 9781781251119
Seller: Save With Sam, North Miami, FL, U.S.A.
Book
Paperback. Condition: New. Brand New!.