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Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Used book that is in clean, average condition without any missing pages.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: HPB Inc., Dallas, TX, U.S.A.
Book
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Book
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book
Soft Cover. Condition: new.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: Good. Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. 0.67.
Published by Free Press 8/17/2010, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Book
Paperback or Softback. Condition: New. Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives. Book.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Lakeside Books, Benton Harbor, MI, U.S.A.
Book
Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: As New. Unread book in perfect condition.
Published by Simon and Schuster, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: INDOO, Avenel, NJ, U.S.A.
Book
Condition: As New. Unread copy in mint condition.
Published by Simon and Schuster, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: INDOO, Avenel, NJ, U.S.A.
Book
Condition: New. Brand New.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Book
Condition: Good. Most items will be dispatched the same or the next working day.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Book
paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Book
Condition: VeryGood. signs of little wear on the cover.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: New. Book is in NEW condition. 0.67.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Book
Condition: LikeNew. Remainder mark.
Published by Simon & Schuster, New York, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Grand Eagle Retail, Wilmington, DE, U.S.A.
Book
Paperback. Condition: new. Paperback. Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse--who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service--and why customer service doesn't have to be this bad. "Updated throughout plus new introduction and new chapter"--Cover. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Book
Condition: New. .
Published by Free Press 2010-08-17, New York, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Blackwell's, London, United Kingdom
Book
paperback. Condition: New. Language: eng.
Published by Simon and Schuster, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
Book
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by Simon & Schuster, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Book
Condition: New. "Updated throughout plus new introduction and new chapter"--Cover. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 220 x 163 x 21. Weight in Grams: 268. . 2010. Paperback / so. . . . .
Published by Free Pr, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Revaluation Books, Exeter, United Kingdom
Book
Paperback. Condition: Brand New. reprint edition. 301 pages. 8.50x5.75x0.75 inches. In Stock.
Published by Simon & Schuster, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: Kennys Bookstore, Olney, MD, U.S.A.
Book
Condition: New. "Updated throughout plus new introduction and new chapter"--Cover. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 220 x 163 x 21. Weight in Grams: 268. . 2010. Paperback / so. . . . . Books ship from the US and Ireland.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: As New. Unread book in perfect condition.
Published by Free Press, 2010
ISBN 10: 1416546901ISBN 13: 9781416546900
Seller: GreatBookPricesUK, Castle Donington, DERBY, United Kingdom
Book
Condition: New.