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For TQM to succeed in America, you need to create an American-style "learning organization" with the full commitment and understanding of senior managers and executives. Written expressly for this audience, A New American TQM offers a comprehensive and detailed explanation of TQM and how to implement it, based on courses taught at MIT's Sloan School of Management and the Center for Quality Management, a consortium of American companies. Full of case studies and amply illustrated, the book examines major quality tools and how they are being used by the most progressive American companies today.
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- PublisherProductivity Press
- Publication date1993
- ISBN 10 1563270323
- ISBN 13 9781563270321
- BindingHardcover
- Edition number1
- Number of pages598
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New American TQM
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