Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction - Hardcover

Byham, William C

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9780962348303: Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction

Hardcover

ISBN 10: 0962348309 ISBN 13: 9780962348303

Publisher: Development Dimensions International Press, 1989

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Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

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About the Author:

William C. Byham, PhD, is president and cofounder of Development Dimensions International (DDI), which specializes in aligning clients’ people strategies with their business strategies. He is an internationally renowned speaker and has received numerous awards and citations, including Entrepreneur of the Year (1994) and CEO Communicator of the Year (1996). Byham lives in Pittsburgh, Pennsylvania.

Jeff Cox is the author of 20 books, has hosted two TV series, and was managing editor of Organic Gardening magazine for more than a decade. He lives in Sonoma County, California.

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