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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book) - Hardcover
Essays discuss service strategy, quality service delivery, and public sector service, and are accompanied by interviews with executives
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Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
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- PublisherHarvard Business Review Press
- Publication date1994
- ISBN 10 0875845622
- ISBN 13 9780875845623
- BindingHardcover
- Number of pages256
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Command Performance, The Art of Delivering Quality Service
Published by
Harvard Business School Press, Boston, Massachusetts
(1994)
ISBN 10: 0875845622
ISBN 13: 9780875845623
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Hardcover
First Edition
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Book Description Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp. Seller Inventory # 000012
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press
(1994)
ISBN 10: 0875845622
ISBN 13: 9780875845623
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Hardcover
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Book Description Hardcover. Condition: New. Seller Inventory # Abebooks221185
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Command Performance Martin, John E
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press
(1994)
ISBN 10: 0875845622
ISBN 13: 9780875845623
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Hardcover
Quantity: 1
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Book Description Hardcover. Condition: New. New. book. Seller Inventory # D8S0-3-M-0875845622-6
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