Items related to Customer Driven Company
Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.
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About the Author:
Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
"About this title" may belong to another edition of this title.
- PublisherCentury
- Publication date1995
- ISBN 10 0712676856
- ISBN 13 9780712676854
- BindingPaperback
- Number of pages320
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