Management - Hardcover

Kreitner relies on his vast 30 years of teaching experience to ensure that students gain a solid understanding of management fundamentals. The Ninth Edition continues to offer a practical, student-oriented approach to four central themes: change, diversity, ethics, and skill development. Focusing on mainstream media coverage of timely and relevant issues such as the dot-com meltdown and crisis management, Kreitner skillfully highlights each theme in context and prepares students for the rigors of contemporary management. In keeping with current AACSB requirements, this edition also addresses the economic, political, legal, and global aspect of business, information management, and individual accountability.

To reinforce the importance of change, Kreitner focuses on cross-cultural skills—rapidly becoming a standard part of any well-rounded and successful career in management. Contemporary managers frequently accept assignments abroad and even those who stay at home may work for foreign-owned companies. A selection of international cases and examples, Global Manager boxes, and early discussion of the global economy help prepare students for the pressures of international business. Similarly, the author includes cases, Managing Diversity boxes, examples, and photos to highlight core diversity issues, such as the demand for multilingual and multicultural managers, managing across cultures, understanding different value systems, and moving from tolerance to appreciation of diversity. In addition, Chapter 5 sets the stage for subsequent discussions with a detailed discussion of management's social and ethical responsibilities. Management Ethics boxes also appear throughout the text and draw sustained attention to ethical decision-making issues.

• New! Topical research covers high-profile issues such as how environmentalism benefits business, first-mover strategies, e-Business strategies, the role of unintended consequences in decision making, corporate boards and groupthink, resistance to change, silence as communication, due diligence as feedforward control, the assimilation of Hispanic workers, and unscheduled absenteeism related to flexible work schedules.
• New! Hands-on exercises appear at the end of each chapter to heighten students self-awareness and build essential managerial skills. These exercises include an entrepreneur's quiz, surveys on cultural-awareness and personal values, tests on creativity and emotional intelligence, an organizational culture assessment, a strategic SWOT analysis, a group discussion of global terrorism, and an assignment focusing on how to write good objectives and business plans.
• New! Over 40% of The Changing Workplace opening cases, closing cases, Management Ethics boxes, and Global Manager boxes, are new. Plus, over 20% of the Managing Diversity boxes are new, highlighting top Black executives, how to accommodate Hispanic patients and hospital employees, interview blind or visually impaired job candidates, and change an organization's culture by becoming a "tempered radical."
• New! Seven new Video Skill Builders emphasize the development of essential management skills, such as managing customer service, becoming an entrepreneur, expanding a business internationally, shaping organizational culture, motivating employees, and maintaining quality control.
• New! Updated Interactive Annotations create a dynamic context for learning that links the textbook with the Internet by asking students to visit the textbook web site at appropriate points for timely facts, provocative ideas, discussion questions, and questions related to the opening case. The instructors' web site also features follow-up answers, comments, and interpretations.
• New! Revised Internet Exercises appear at the end of every chapter, pointing students to relevant web sites for further research. Any changes to these exercises will be posted on the textbook web site to ensure students are not directed to out-of-date links.
• To build students' management skills, the text features academic activities that promote critical thinking, problem solving, decision making, and communication, in addition to personal management exercises that outline basic, how-to management topics and reinforce ongoing self-assessment. Collaborative projects cover group dynamics, organizational cultures, and how to manage conflict.