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It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global thinking and global markets, Freemantle also presents examples and case studies of major international and local companies like British Airways, BMW, Mars Confectionary, and the Bank of Scotland. His "14 Key Tests of Customer Service" is an unbeatable tool for executives to assess their own companies. More comprehensive than other books on the subject, this is a must-read for managers in customer service, human resources, sales, and other areas.
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- PublisherMcGraw Hill
- Publication date1994
- ISBN 10 007709008X
- ISBN 13 9780077090081
- BindingPaperback
- Number of pages224
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Incredible Customer Service
Published by
McGraw-Hill Education - Europe, United Kingdom, London
(1994)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Paperback
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Book Description Paperback. Condition: Very Good. Now out in paperback, "Incredible Customer Service" aims to tell the reader how to meet the ultimate test of successful customer service. This text shows organizations of all types and sizes why and how the customer needs to become a fundamental and integral part of their operation. This can be put into practice by following the 14 key steps laid out in the book and guidance is given on how to manage and achieve top rate customer service. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001428645
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Incredible Customer Service: The Final Test
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Book Description Paperback. Condition: Very Good. Incredible Customer Service: The Final Test This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780077090081
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Incredible Customer Service
Published by
McGraw Hill
(1994)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Softcover
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Book Description Condition: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.62. Seller Inventory # 007709008X-2-3
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Incredible Customer Service: The Final Test
Published by
McGraw-Hill Publishing Co.
(1994)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Paperback
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Book Description Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1781451
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Incredible Customer Service: The Final Test
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780077090081
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Incredible Customer Service: The Final Test
Published by
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(1993)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Book Description Hardcover. Condition: UsedVeryGood. Hardcover; light fading, light shelf wear to exterior; remainder mark on lower page edge; otherwise in very good condition with clean text, firm binding. Seller Inventory # 43739
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Incredible Customer Service: The Final Test
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McGraw-Hill
(1997)
ISBN 10: 007709008X
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Book Description Paperback. Condition: Very Good. No Jacket. 1997 McGraw-Hill reprint paperback; very good condition, appears unread, university stamp inside front cover; UK dealer, immediate dispatch. Seller Inventory # 12960
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Incredible Customer Service Freemantle, David
Published by
McGraw-Hill Education / Europe, Middle East & Africa
(1994)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Book Description Paperback. Condition: Very Good. Book is in very good condition. All pages are unmarked and intact. Seller Inventory # G0138689
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Incredible Customer Service Freemantle, David
Published by
McGraw-Hill Publishing Co.
(1994)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Paperback
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Book Description Paperback. Condition: Good. Book is in good condition. Cover has some wear. Fingermarks present. Page discolouration present. Creasing present. Sloping spine. Seller Inventory # B0158107
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Incredible Customer Service: The Final Test
Published by
McGraw-Hill Inc.,US
(1992)
ISBN 10: 007709008X
ISBN 13: 9780077090081
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Book Description Paperback. Condition: Good. French. Seller Inventory # 10014913
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